Salon Terms Of Service

ALL THE FINER DETAILS…

We’re always thinking about our clients and students and figuring out the best way to ensure satisfaction for everyone. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the beauty treatments and courses you pay for at Bombshell Beauty Academy.

PLEASE ARRIVE ON TIME!

Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their treatments, just as you wouldn’t like to be kept waiting!

12-HOUR BOOKING AND CANCELLATION POLICY

As an independent Australian-owned business, we thank you for your consideration of our 12-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.

Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional therapists.

A 35% NON- REFUNDABLE deposit is required to secure all bookings over 30 minutes. If the deposit has not been paid and you do not show up to your appointment you will be sent an invoice to pay this as a "No show" fee.

We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 12 hours notice. Your deposit is non-refundable or a credit can be applied for your next booking.

If it is within 12 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.

Messages left on Sundays, Mondays or public holidays will only be regarded as lodged the morning of the next business day as we are open Tuesday-Saturday 9:30am-5:30pm

REFUNDS

Unfortunately we do not offer refunds at Bombshell, this is for a number of reason. We do however offer store vouchers and store credits for some in salon beauty services depending on the circumstances.

Eyelash Extensions

If you are having issues with eyelash extension we have a 2 day period after getting your Eyelash Extensions that we can touch them up for free if you find you’ve lost too many. It generally take 48 hours for the glue to properly adhere. So anything after this 48 hour period is unfortunately void and could be due to natural lash growth or any medications you may take.

Online Course Refunds

Sadly we can not refund online course purchases once your order has been fulfilled and you have gained access to your online course. So please choose wisely prior to purchasing your course.

Cosmetics Refunds

Again sadly we can not offer a refunds if the product has been opened, swatched or used in anyway due to health and safety. Please choose your purchases wisely.

SECURITY

Your credit card number or gift certificate number will secure your appointment. Your credit card will only be used if you fail to change or cancel your appointment within 12 hours, as per our cancellation policy.

If this fails you will be invoiced for 35% for any no show appointments.

COVID SAFE PLAN

IF YOU ARE SOMEONE AROUND YOU HAS BEEN SICK OR TESTED FOR COVID-19 IN THE PAST 14 DAYS PLEASE RESCHEDULE YOUR APPOINTMENT.

PLEASE DO NOT BRING FRIENDS, FAMILY, PARTNERS OR CHILDREN TO YOUR APPOINTMENT.

SANITISE YOUR HANDS UPON ENTRY AND EXIT.

PLEASE WEAR A MASK PROVIDED OR BRING YOUR OWN.

IF YOU GET COLD EASILY PLEASE BRING YOUR OWN BLANKET AS WE CAN NOT SUPPLY THEM.

PLEASE USE CARD PAYMENTS WHENEVER POSSIBLE.

DOWNLOAD THE COVID SAFE APP AND HAVE IT RUNNING DURING YOUR APPOINTMENT.

Poorly put together lash kit, there was no mannequin included nor glue rings.

We are truly sorry to hear about your experience with the lash kit and understand your frustration. We apologize for the oversight in not including the mannequin and glue rings. We have recently onboarded new staff, and they are still learning the ropes. We appreciate your patience and understanding during this transition period.

Could you please contact our customer service team at your earliest convenience? We would like to send you a replacement kit right away, and to make up for the inconvenience, we will also include some additional freebies.

Thank you for bringing this to our attention, and we look forward to resolving this issue for you promptly.

I never received my wax kit

We apologize for the inconvenience caused by not receiving your wax kit. We have been trying to contact you regarding this issue but have not been able to reach you.

Please get in touch with our customer service team at your earliest convenience so we can resolve this matter promptly. We are committed to ensuring you receive your kit as soon as possible.

Thank you for your understanding and patience.

For someone who has never waxed it’s great Tommy, it teaches you the basics. But I was looking for something a little bit more advanced so I was very disappointed.

Thank you for your feedback. We're glad to hear that the kit helped you learn the basics. Our courses are specifically designed to cater to beginners, providing a strong foundation in waxing techniques.

We apologize if this did not meet your advanced needs. We appreciate your input and are continually working to develop more advanced resources. If you have any specific requirements or suggestions, please let us know, and we will do our best to assist you.

Never received my product. Emailed them multiple times and nobody responded back to me.

We sincerely apologize for the inconvenience and frustration you've experienced. We have had some trouble shipping our orders to North America and Canada due to Australia Post no longer shipping orders over 2kg internationally.

Please check your email for our reply regarding this issue. We appreciate your patience and understanding as we work to resolve this situation promptly.

Great course

Excellent course and very informative. Perfect for someone who does not have time to go into a class room..

Dear Tiffany,

Thank you so much for your kind words! We're delighted to hear that you found the course excellent and informative. It's wonderful to know it fits perfectly into your busy schedule.

Thank you for choosing us again! We love being able to support you on your learning journey.

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